Managed Application Services

Many organizations outsource their application development and maintenance work to reduce their costs, accelerate deployments and allow existing staff to focus on strategic initiatives. They are realizing the need for a real partner to help increase the value and return on investment of their applications by implementing measurable processes and best practices.

Service planning and monitoring

• Strategic planning assistance;
• Annual IT plan assistance;
• Managed application services annual work program; and
• Risk management program.

Service management and support

• Delivery management
• Incident, problem and user / IT inquiry management;
• Change and release management;
• Project management; and
• Quality program management.
• Delivery support
• Architecture and standards management;
• BCP/ACRP services management;
• Configuration management;
• Security plan management;
• Development and testing environment management; and
• Application portfolio management (including analytics and dashboard).

Service delivery

• Application maintenance and support
• Emergency maintenance;
• Preventive maintenance;
• Corrective maintenance; and
• User and IT inquiry response and assistance.
• Application enhancements
• Adaptive enhancements (e.g.: regulatory, technology and product software upgrades); and
• Perfective enhancements.
• System integration and development
• Opportunity and feasibility studies;
• SI & D project delivery; and
• Third-party projects “general contractor”.

Contract administration

• Financial management and reporting;
• Operation management and reporting;
• Service performance reporting; and
• Third-party managed contract administration.