The IT Infrastructure Library (ITIL) is the worlds most widely accepted approach to IT Service Management. ITIL provides a consistent set of best practices, drawn from the private and public sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. The best practice processes promoted in ITIL support and are supported by, the ISO/IEC 20000 Standard for IT service Management.

ITIL can enable organizations to achieve three objectives:

1. Establish proven best practice IT service management processes to manage IT from a business perspective and achieve business goals, including that of compliance
2. Put in place clear process goals, based on the organization's business goals, and provide a means of measuring progress against them
3. Ensure effective IT governance and control at the process level, and enable IT to demonstrate that it meets or exceeds the requirements set forth by government or external regulations

Through our collective experience we have developed a body of knowledge and a proven methodical approach that ensures that our projects are delivered on time, in scope and within budget.

Through structured interviews, staff and customer feedback,and workshops, Krown Services can provide organizations with:

• ITSM strategy and implementation roadmaps
• Detailed definitions of ITIL/ISO processes
• Defined roles and responsibilities
• Governance i.e. defined policies, processes and workflow
• Implementation and support strategies including methods for design, delivery, support, communication and training
• Technology implementation services and support
• ITIL/ISO training and certification